Procedures for making JNE complaints when packages have problems
In the field of shipping expeditions, JNE is one of the leading export companies in Indonesia. However, it is not uncommon for JNE complaints to keep coming. This is very reasonable, considering that this expedition company is often trusted to ship goods by many parties.
Almost all e-commerce makes JNE a recommendation for expedition services that can be used. This is because this dispatch provider can trust and always prioritizes the safety of packages until they reach consumers.
JNE has been operating since 1990, which is one of the divisions of PT Citra van Titipan Kilat (TIKI), during which time the company continued to grow. Not only serves domestic courier services, but also serves courier services on an international scale.
Innovation after innovation continues to be developed, until the scope of delivery covers the whole world and all of Indonesia. Because the development of JNE was so rapid, the company eventually broke away from TIKI and independently ran all its business activities.
The service of this package delivery company is very good, so it is much liked by many people. Various guarantees are provided as a guarantee of the safety of the goods. Most consumers are satisfied, but there is also a small percentage who are not satisfied.
The reason is so common that it is the problem when delivering parcels. Either the delivery time is too long, or the package is not clear trace of its existence. But in this case, the company cannot be separated from liability. Because there is a JNE complaint service that you can use when the package has a problem.
Complaints with telephone media
Filing complaints via the telephone network is the most common and preferred way of customer. Because customers can immediately get a response when they file a complaint. Even they can immediately get a solution to the packing problem.
So there is no need to wait long for a response and solution from the company. Unfortunately, JNE complaints about the phone are not free. You have to bear the cost of the phone when you do it this way. The following is to file a complaint with JNE by phone.
- Contact ETC Call Center
The first step you need to do is contact the JNE call center at (021) 2927 8888. Wait for a while until your carrier automatically answers your phone.
- Press the intended extension correctly
When you pick up the phone, the operator will mention a row of ectensi numbers specificto the customer’s needs. Listen carefully to the extension number that will handle packing problems.
Because if you click on the wrong extension number, your complaint will not be answered. You will be asked to repeat the call and contact the appropriate officer.
- Send the complaint your
After connecting the correct extension number, there will be a companion who can serve you and help you solve the parcel problem. Communicate all your JNE complaints in good language and ways so that the officer can understand well.
Complaints via JNE Official Email
If you don’t like expressing package issues directly over a phone line, the solution is to convey via JNIE’s official email. The advantage of this method is that you can freely write down all complaints and complaints in detail.
In addition, the cost of JNE complaints by e-mail is much cheaper than conveying by phone. Because you only need an internet connection. However, the expedition will give a slower response. However, they will help you solve the package problems.
You can simply send an email to customercar@jne.co.id mailing address. According to our advice, if the problem with your package is very urgent, it is better not to complain in this way.
Complaints with through social media
One way to complain about your package problem is through JNE social media. This package delivery company is one of the most in line with the development of n times. This is evidenced by its presence on various social media platforms.
This social media can also be used as a place to convey various JNE complaints from customers. It is possible that this expedition company will respond quickly either by commenting on posts or direct messages.
This proves the openness of JNE services to its service users and as a way to maintain customer trust. You can contact this package delivery company JNE (facebook), JNE_ID (twitter) and jne_id (instagram).
Complaints through Ask Joni who has been given
In addition to the call center phone connection, JNE also offers a chat function with very fast response on its website. This chat feature is called Ask Joni, this feature is a live chat service with customer service provided to take care of all customer complaints.
When you open the Ask Joni function, the system will ask you to fill in some personal data that is closely related to your package. Make sure that all data entered is correct and appropriate.
After that, the server will connect your request and look for customer service that can serve JNE complaints. Once the customer service has been notifiedby bung with live chat, you can submit any complaints about package issues.
Customer service will provide solutions to these problems directly at that time. You only need an internet connection to be able tocomplain in this way. Respon given is also much faster than via email.
Types of complaints most often submitted
The complaints of each customer are definitely different, considering that JNE is a very large shipping company in this country. Therefore, different types of complaints came in from different parties through different media.
From the numerous complaints it turns out that the essence of all of them can be drawn outlined and made into several groups as follows.
- Delays in the package
Packet delays are a very frequent problem. Factors affecting the delay of this package include overload, damage to the expedition vehicle when sending the package, road damage, or many more unpredictable things.
- Send errors
Misdirected packages are certainly common, what else if the address is ambiguous and similar to someone else’s address. Although the parcel can be resent, it will be very fatal if it turns out that the parcel cannot be retrieved from the original recipient.
- Lost packets
Lost packets often occur due to hidden or left behind in other JNE posts. Especially when the number of items shipped is large, it’s not uncommon for someone to escape data collection and fall behind. This certainly causes JNE complaints to increase.
- Broken packages
Damage to goods shipped using expedition services is actually very vulnerable. Because, in the process of transporting and transporting goods will be piled up, thrown away and other activities that can damage the goods.
Therefore, JNE gives a guarantee of damage to the goods. You can also increase the security of shipping by using certain services. For example, for electronic goods that are prone to damage.
- Unsatisfactory service
Unsatisfactory service is one of the reasons why many customers complain to the shipping company. Because everyone definitely will not feel happy when they are served perfunctorily and seem respected.
JNE complaints are a right of every customer, because it is not only in the best interests of the customers, but also in the best interests of JNE to continue to improve the quality of expeditions.