24-hour BCA Call Center Number and its services
The BCA call center is a facility offered by the management of Central Bank Asia (BCA) in an effort to provide complaint services from customers. The call center itself is defined as the call center of a company or office to receive or send requests over the phone.
BCA customers who want to communicate to the bank, for example, when there are questions or complaints, can contact via the CC number. You can call the contact center number 24 hours, it can be through mobile phones or landlines from anywhere in Indonesia, without having to enter the code of each region.
However, usually for calls from foreign countries, you have to add a certain code in front of the BCA call center number that we are also going to discuss in this discussion. In addition, to contact CS melalui call number for yoke customerswill be charged a fee. Customers don’t have to worry because the service fee for contacting a CC BCA number is quite cheap.
Interestingly, one of the largest private banks, BCA also offers a call center without charging service fees. Customers can contact the bank via WhatsApp, social media, email or chat via the official website. For more details, in this discussion we will review in full about bca call center services. Come on, check it out!
BCA call center number and its services
For those who want to contact this bank through the CC service, you can press the halo BCA number from 15 00 888 without being accompanied by an area code if you are in Indonesia. The customer service team that receives customer calls through the number will provide answers based on questions. Here are a few things that are often asked by Halo BCA:
- Complaints related to problems
Most BCA call center callers face problems, both as customers and as a wide audience. For example, an ATM card that is swallowed up so that it requires temporary blocking, dealing with fraud cases, blocked account numbers, and other problems. Typically, customers will contact CC first when they receive a problem because Halo BCA can be contacted 24 hours.
- Stash Products
Through the contact center, you can also request information about any deposit products offered by the bank. Some of them are Cpresi savings, futures, stages and many other products.
- Credit card
If you are interested in using credit card services, you can also request this information through Halo BCA. You can ask about what type of credit card is the most suitable or meets the criteria. In addition, customers who already have a credit card can also request an increase in the limit through the call center.
- Loan services
Credit fund services are very common in banking activities, including at BCAs. You can inquire about the available information about the loan, including terms, tenor, interest and other details.
- BCA Syariah
Many clients also contact the BCA call center to inquire about Shariah services, for example for funding and deposits.
- Insurance
Called Bancassurance, the products offered include Provisa Syariah, Max/Platinum, Platinum Syariah and other insurance products.
In addition to the questions about bca products mentioned above, through the call center you can also apply for a new account opening. In addition, currently, Central Bank Asia has provided online account opening services through internet banking and m-banking.
Bca Call Center Service Rates
In order to contact the bank’s call center, customers will be charged a service fee. If you contact via your mobile phone, then use the number of +62 21 15000 888 if later you will be charged rates starting from Rp 220 on 2 minutes. Information about this service fee may change depending on the policy and the type of provider used to call.
Before contacting Halo BCA, you need to prepare personal data such as your full name, date of birth, account number, and biological mother’s name. Since usually when you contact customer banking, you will surely first be given some confirmation questions for the security of transactions with customers.
By preparing the necessary data and the questions you will submit, the tariffs of telephone services will be saved. However, if you do not want to be charged a service fee, you can contact the BCA via WhatsApp, which we will explain in the next sub-discussion.
How to contact BCA via WhatsApp
In addition to the CC number, customers can also contact the bank through a WhatsApp number. This last service from BCA makes it very easy for customers because they are not charged phone rates. Moreover, even if they communicate through WhatsApp, customers can still ask about various service products or file complaints.
Not only that, the call center through this WhatsApp number can also be contacted for 24 hours full time, which means that there is no time limit. So when you need various information, you can get a quick response from the BCA. However, you can only use the chat feature and cannot use the video call or voice message features.
Do you already know how to contact the BCA call center via whatsApp number? Here we provide information about the official phone number and how to contact it:
- Save whatsapp phone number 0811 1500 998 on your phone. Remember, there is only one WA bank number and the name “BCA Bank” and the verified logo are listed, so you are not fooled if there are other numbers trying to contact you on behalf of the BCA.
- To start a conversation, go to your previously saved contacts and make a note of the message starting #HaloBCA. After a while, the customer service team or administrator will respond to your chat.
- You can then submit questions or complaints that you want to submit. For example: “I want to ask you about a loan without grace, how do you do it?”. After that, it remains only to wait for a response from cs that usually does not take long.
Fyi, if the CS have responded to your message and there is no response again for a long time, then the chat column will be concluded by the customer service team. You can also send photos in PNG, JPEG or JPG formats via chat. Curious? You can try it yourself, if you happen to need information, there is nothing wrong with contacting BCA via WhatsApp.
How to contact Halo BCA Call Center for free
BCA also offers other customer support services, which of course are free for credit, including the following:
- Via Twitter
This Twitter account name bang @haloBCA that you can contact through DM or mention when you have questions about BCA products. The account should not be blocked so that the BCA Twitter CS can respond to the messages you send.
- By chatting
Go to the official website of the bank and you can use the available chat features. The address of the official website is in the bca.co.id, later you can see the pop-up messenger in the lower right corner of the site page.
- By e-mail
The Halo BCA email address is in halobca@bca.co.id that you can use to contact your customer service team when you have any questions or complaints. Typically, the email administrator will discuss the message within 24 hours, but it may be faster.
Well, for those of you who plan to contact BCA customer service, you can use one of the call centers above. Record and save information about the BCA Call Center so that if necessary, at any time, it can be useful.