Gojek Driver Call Center as driver assistance systems : Diagram

Gojek Driver Call Center as driver assistance systems

Indeed, the Gojek driver call center is provided by the company to provide its drivers with a feeling of comfort. After all, the driver or more called online motorcycle taxi is the pioneer of this company in managing its business. If they do not receive the best service, the way they serve their passengers will also be disrupted.

On the other hand, it can make it easier for passengers to keep track of where the driver is. So that when you are curious and have waited a very long time, you can find out the real location of the ojol or online motorcycle taxi. So if you are near an online motorcycle taxi, immediately hurry up and get ready to pay for it.

Gojek driver call center can also get an online motorcycle taxi driver to complain about all their complaints. Complaints, which are very often an obstacle for online motorcycle taxi drivers, usually have difficulties with the arrival of passengers, even if they have activated the application. In fact, this is not only the fault of the application, but also the factors of the driver himself.

The fault of the driver, who may not want to execute an incoming command or refuse it. So, indirectly, the system also decides not to give them a job or a job. Eat for online motorcycle taxi drivers, if you feel like receiving a work order, execute it immediately and deliver the passengers.

This gojek driver call center can also be a means of reprimanding or warning online motorcycle taxi drivers when providing their services to customers and passengers. So that their results and quality of performance can not be implemented negligently. Everything according to the system and the system must be solid in nature.

Types of call center by area

The call centers themselves have different types, which are based on different things. As it is now, we will discuss the types of call centers based on the coverage area of their operation. So when they receive a complaint or market their products outside the region and within their own area, both will have their respective functions.

A home call center is a type of call center based on the first coverage area. Just from the name, one can guess that this call center serves only all things related to domestic or domestic areas. Thus, it can be concluded that the gojek driver call center  is an example of this type of call center.

Then there are the services of an international call center or what is more called an international call center. It is designed to serve customers or sell products from the company to international areas. In order for employees in this position to need communication skills and international languages.

From this explanation, it can be concluded that in order to serve and provide convenience to their customers, companies really need to have these two types of call centers for a broader market share. Gojek driver call center is proof of a company called gojek, which serves its loyal customers in the country or domestically.

Types of call center by owner

In addition, there are other types of call centers based on the form of ownership. So, in its review, this call center is actually not only from a narrow point of view. However, in reality, they have their respective roles and functions, which have been structured and clearly arranged in accordance with the SOP of the company itself.

The first owner-based type is an internal call center. In this case, the company has its own call center for interconnecting with members when performing their work. So, this type is an internal link of the company and is owned by the company itself. So, call center drivers gojek do not belong to this type.

The second is outsourced call centers. Usually, for companies that want to further reduce the cost of using their call center services, they prefer this type of call center service. Because they do not have to provide a special room for their call center employees. They entrust this work in the call center to the company providing call center services.

However,  gojek call center drivers are also not included in this  call center.  This outsourced call center is able to reduce costs, since the company will only pay for the service. These services are provided by call center service providers. So, a company that pays for a service does not have to prepare various things related to the call center and does not have to pay its employees.

Obstacles that drivers often overcome

When using the gojek app, this does not mean that all problems occur only with customers or passengers. However, delivery service actors such as online motorcycle taxi drivers themselves also face various problems. These problems are complex, but in fact they can be properly solved and properly solved by society itself.

The obstacle that online taxi drivers themselves on motorcycles usually face is that there is a nominal deposit in their account, which does not coincide with the amount of value when paying. This may be due to the fact that the system may not read the nominal amount well. The name is also an artificially created system, there must be occasional disadvantages to make the gojek driver call center more useful.

The second complaint of drivers is caused by the problem that the nominal amount of payment from customers has not been entered. Sometimes this also happens to those drivers who, when checking their balance, do not correspond to the already indicated nominal payment. So it is only natural for drivers to submit their complaints to the company.

The obstacles of these drivers become a reference for Gojek when providing its services to non-customers and online motorcycle taxi drivers. In order to expect the presence of a gojek driver call center will be a close friend for online motorcycle taxi drivers in their careers as a pioneer of this company.

Positive response to call center service

Gojek really puts customer satisfaction above all else when providing services. Because for them, the customer  is  a king who must be taken into accountfor his safety, comfort and trust. Because large companies are not because of their capabilities, but because they are able to win the hearts of their customers to become loyal customers.

Gojek Driver Call Center is also one of the best services this company can provide to its drivers. Because in addition to customers, they are also very interested in their partners, who are their own online motorcycle taxi drivers. Basically, the driver is the key to the success of this company to win the hearts of its customers.

Its customers and drivers responded very well and with positive enthusiasm regarding the performance of gojek employees in adapting to all matters related to field restrictions. So that these obstacles can be conveyed and aspired directly to the internal parties of the company for evaluation.

So, from this service, it is hoped that drivers will be more enthusiastic about delivering the different orders they receive. In addition, it is hoped that this will reduce the driver’s worries. So if there is a sudden problem with the field, the solution is the call center of the driver gojek.

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