Please contact the PDAM call center when experiencing this issue
The PDAM call center is a mandatory service for residents because the water facilities availed often have problems. BTAM refers to the regional drinking water company. These are the state-owned companies that regulate water supply to the citizens. This company has been moving for a long time and is used by most citizens.
The problems that residents experience on their own can be of different kinds. In essence, these issues need to be complained about so that as a consumer you don’t feel left behind. Most consumers, however, are not aware of when any of the conditions should contact the service center. In fact, there are many situations in which consumers need to contact him.
Of these many conditions, there are some conditions that are very urgent. At this stage, it is mandatory to contact the PDAM call center . The reluctance and laziness to communicate when it comes to this issue can no longer be tolerated. To be clear, here is a review of some of the issues that compel consumers to contact the call center.
The water does not flow normally as usual
The first problem customers are forced to contact the call centre is when the water does not flow normally. Usually, this level can’t do a little or nothing with the flow. There are many problems that can cause disruptions in this water flow. The first problem is usually in the customer’s service pipe.
The customer service pipe is the initial source of water flow to the consumer. If there is a problem with the pipe, all consumers will be affected. By contacting the PDAM call center, it is possible to check directly because the customer’s official tap is definitely close to the head office.
In addition to dealing with the initial section, the pipes in other stages may also face problems. Usually, the first problem is associated with a blockage. When there is a blockage in the flow, the water does not flow normally. In addition to blockages, leaks can also occur. Detecting these leaks is time-consuming.
By contacting the PDAM call center, a team of experts will be immediately hired so that this problem can be solved. Apart from the problems, the stagnant water flow can also be caused by technical problems. It is possible that repairs are done in one section of the pipe. By contacting the CS, you will know when the repair will be completed.
The last possibility of being the worst problem is related to disruptions in production. Generally, disruptions in production occur due to lack of adequate supply of raw materials. This lack of supply is mostly due to drought problems. However, natural disasters such as floods can also cause this.
In fact, the supply of raw materials will also be disrupted if the power in the centre goes out. By contacting the PDAM call center about this , you will be aware of the problem that is going on so that you no longer regret not knowing the certainty. This is definitely a wise decision.
Turbidity and dirty running water conditions
In addition to when the flow is abnormal, you should also contact the call center when the water level is cloudy or dirty. This is obviously dangerous, because dirty water can cause a variety of diseases. While it is still safe, users may feel uncomfortable when dirty water uses it.
When contacting the PDAM call center, the reasons for why cloudy conditions may occur and when the problem will be resolved will be explained. Usually, this dirty condition occurs when the water flow is previously stagnant. When it falters, it is mostly due to a pipe leak.
This pipe leak makes the possibility of water deposits even greater. The sediment is certainly not clean. However, this problem does not last long. If the dirty condition is actually caused due to sedimentation due to leakage, the CS will advise you to remove the water that comes out first.
After a while, the water coming out will be clean, as the dirty silt water has run out. In fact, it can be very difficult if the problem of contaminated water is caused by supply arrangements. Under normal conditions, the flow will have a constant pressure so that the entire part of the tube is not complete.
Since it is often in a complete non-state, it is more likely to lead to dirt on top of the pipe. When a lot of dirt has increased, it can be a problem if the pressure increases. The increased pressure fills the upper part with dirt that is irrigated with water. It pollutes the water with such impurities.
When contacting the PDAM call center , the problem is caused by this, the advice given is to wait until the pipe is clean. However, the CS will inform you that the waiting time will be a little longer as long as the water is clean. In addition, this will be notified when the flow is restored to normal.
Fees do not match estimates
You should also contact the call centre if the bill received is too high and exceeds expectations. In fact, when the bill doesn’t match, there may be an error in the system, and you’ll get a refund. However, this condition is very rare. In general, the form of this problem is only a report, so that similar problems do not occur.
When contacting the PDAM call center because of the bill discrepancy , the first thing to be explained relates to the habit of not turning off the water pipe perfectly. If this is done, the droplets may continue to go out throughout the night. If this condition is done every day, it is obvious that the bill can become inflamed.
Therefore, make sure to close the tape properly after use. If you feel that you have closed the pipe properly, the next problem is mostly caused by leaks in the consumer pipes. When a consumer’s pipe leaks, the water will continue to flow all the time.
This raised the bills drastically. If this is possible, CS will directly interact with an expert. Once contacted, the expert will come to your home and see which parts are leaking.
But the earlier bill was yet to be paid as it was reported after the leak occurred. This is because you do not report this problem regularly. In fact, when contacting the call center, you will be advised to check the meter regularly. The billing cost will always be the same as the meter.
You should already know for yourself the amount of daily use that is usually done. If you feel unusual while checking the amount, it is advisable that you contact the PDAM directly. That being said, bad possibilities such as big price spikes will be avoided.
How to contact the call center
If you want to contact the call center, you need to know that number first. This is because PDAM’s call center number is not the same as that of other companies and their conditions are centralized. PDAM uses different call centers for each region. Usually, each city has its own call center.
If you’re confused about finding a call center, you can take a direct look at the company’s social media. In every city, their own social media has been created. With this, you can get in touch with him through a short message on social media. Usually, PTAM is very active on Twitter.
Make sure you’re quick to use the call center. If the problem is felt and you can’t do anything then it can be a bad experience. After all, contacting a call center is not a difficult thing to do. In fact, your neighbor should also have his contacts. With that, you can still contact the PDAM call center directly .